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Our Valued Customers,
In order to provide the best software and product support for our customers, Matrikon
International must periodically retire older versions of our MatrikonOPC software and products
approaching end-of-life (EOL). This enables us to dedicate all our resources to delivering the
latest features, enhancements and support to our current versions - used by most MatrikonOPC
customers. Thus, effective October 4th, 2016, we will no longer market, sell or support the
legacy products set forth in Appendix A & B to this letter. We understand that connectivity
products play an important role in our customers’ businesses, and our goal is to address any
questions regarding the details of MatrikonOPC’s end-of-life plan and timeline, and provide a
list of replacement products so our customers can make an informed decision.
We will accept last-time-buy (LTB) orders until December 31st, 2016 with a final shipment date
of March 30th, 2017, provided that any such orders will be considered non-cancelable and non-refundable.
At this time, we have direct replacements for those products listed under Appendix A. Please contact your
area sales manager for further replacement recommendations if the product of interest is not included under
Appendix A. We will be happy to guide you to a product that meets your company’s needs.
We will be discontinuing development, repair, maintenance and testing for those products set forth herein,
including OS updates and patchwork releases. While we will continue to honor any existing support and
maintenance agreements paid for in full by our customers, we will not renew these agreements for EOL
products going forward. Products purchased during this notice period will be covered by MatrikonOPC’s
standard product warranty in the applicable End User License Agreement, however they will not be covered
under by our standard support and maintenance services/agreement.
Please contact your MatrikonOPC account manager or channel partner for more information regarding
this EOL notice. Thank you for choosing MatrikonOPC as your connectivity supplier.
Email: sales@matrikonopc.com
Phone: http://www.matrikonopc.com/main/contact.aspx
Local Distributor: http://www.matrikonopc.com/partners/partners.aspx
Sincerely,
Arun Ananthampalayam
Sr. Product Marketing Manager
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